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United Denies Claim for Broken Guitar, Passenger Sings for Revenge
Jul 8, 2009

Social Networks bring complaints to life on customer service complaints.  Remember the AOL fiasco this one with United Airlines is far better....Wall Street Journal  Watch United spin....

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How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

 
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