REL Communications
Home Page
Service Excellence
How You Do What You Do, By Bob Livingston
Consulting
Lectures
In The News
Testimonials
About
Contact Us


 

Hotel Guests Happier This Year Than Last
Aug 5, 2009

In this detailed J.D.Power Study  personal interaction, not surprisingly, was  a very important part of the survey results. Interestingly, an  acute observation of the report was that there are very points in time during a hotel stay where there is personal interaction between a guest and a hotel associate. Therefore when the interaction takes place it needs be be significant. The Four Seasons Hotel and Resorts was the top scoring brand in the survey so says 66,000 guests who stayed in a hotel from May 2008 to June 2009. Embassy Suites was a high scorer as was Hilton Garden Inn. Intercontinental's Staybridge suites was the top extended stay brand.

Subscribe RSS Feed

    
In The News Subscribe to RSS Feed 
 > Getting Better at Getting Better  
 > The Retail Service Quality Index  
 > Southwest Airlines' "bags fly free" stra...  
 > The Customer is Always Right  
 More >>  
     
How you do... What you doŽ  
 

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

 
  ©Copyright 2008. REL Communications. All Rights Reserved.  
home | service excellence | the book | consulting | in the news | lectures | testimonials | about | contact | privacy policy | careers