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Proactive Behavior Guest Post on Customers Are Always
Jul 24, 2008

Great Service Companies and the people that comprise them have many traits common to them all. More than most traits, proactive behavior makes an almost immediate impact and generates visible results. When you observe proactive behavior, you identify with it immediately. When you experience it, you know it. When someone is proactive on your behalf, you are very grateful. Clearly, this is an important trait in the pursuit of Service Excellence. Read Full Article

There is perhaps no greater trait that produces such a positive reaction from a client then a proactive service action performed on their behalf.  That action says so much about how you feel about that relationship.  You did not wait to respond; you were proactive responded to a situation, a question or a problem without being asked, prodded or "ordered to act".  This trait is a differentiator in how you do what you do.
It says to a client, "I care about you and your issues or problems are mine as well and I will be proactive and demonstrate I care about you by stepping up and not waiting to be told."

I believe there are four significant  cahracteristics that all great service people possess:
      1) You genuinely care about the person you serve
      2) You demonstrate that caring by the way you behave
      3) You communicate often, effectively and properly
      4) You put the other party first

Proactive behavior demonstrates all of the above as positively as any trait great service companies or people can possess.


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"How You Do What You Do", by Bob Livingston

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