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Don't stop listening
Aug 6, 2008

Phil Lempert, the food editor of NBC's Today show, in his column in  theAugust issue of Progressive Grocer, writes about John Cleese and the British funnyman's  view on  improving service and that "How you do...What you do"  helps to create a culture to sustain it. Click here to read entire article

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How you do... What you doŽ  

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

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