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Foreign call centers may be required to declare themselves
Oct 12, 2008

This off shoring element of customer service is perhaps one of the more frustrating aspects of the customer service experience. Many customers and clients, because of continuing dissatisfaction with  how some companies do what they do, may have better understanding of how and where their service issues are being addressed. Read Full Article Legislation to identify where customer service centers are located, is what is under consideration.

A lack of understanding of where your problem is being solved only exacerbates your customer service problem solving. This legislation is designed to have call centers identify their location, in order to provide customers and clients with "full disclosure" as to where  their customer service providers reside. "If you are dealing with an American- based business you have a right to know if the call is going overseas."  So says Jason Altmire (D-Pa.) He went on to reinforce the point of the legislation by concluding" It's nos different from putting an'American-made label on a T-shirt.  Interesting analogy; an even more interesting piece of legislation.

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