REL Communications
Home Page
Service Excellence
How You Do What You Do, By Bob Livingston
Consulting
Lectures
In The News
Testimonials
About
Contact Us


 

A modest poposal to fix Dell's customer service
May 9, 2008

When a significant business model  has been built on customization and the service solution doesn't come close to that model, one has to wonder if tDell is too far back to catch up.  The most ridiculous observation of the service dilema camme from the State of new York. when Andrew Cuomo their Attorney General, filed suit against them because of the customer complaints and nightmarish experiences resulting from poor service.

http://www.ne ws.com/8301-10784_3-9939821-7.html?tag=nl.e703


Subscribe RSS Feed

    
In The News Subscribe to RSS Feed 
 > Getting Better at Getting Better  
 > The Retail Service Quality Index  
 > Southwest Airlines' "bags fly free" stra...  
 > The Customer is Always Right  
 More >>  
     
How you do... What you doŽ  
 

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

 
  ©Copyright 2008. REL Communications. All Rights Reserved.  
home | service excellence | the book | consulting | in the news | lectures | testimonials | about | contact | privacy policy | careers