REL Communications
Home Page
Service Excellence
How You Do What You Do, By Bob Livingston
In The News
Contact Us


How We Did It... Crane and Company.
Oct 17, 2008

In a recent issue of Inc. Magazine Crane  & Company was celebrated for their great tradition of serving customers and clients. Read Article  Crane has established generations of loyal clients who  recognize their innovative skills in what they do and reward this innovation through continuous loyalty. In a paperless world they have continued to evolve by solving customer problems with paper products produced with the latest in technology.

Their CEO Charles Kittredge puts it this way; "As CEO, I want to make sure the business is as healthy as possible and positioned to last another 100 years. That means everything from investing in technology and being innovators going forward to investing in the work force and keeping it excited about working here. I think we're different than a lot of other companies, and I want to keep that culture intact while at the same time instilling the need to continually reinvent ourselves."  Cultures that are deep rooted in consistency, fostered by clear focus on the future, while evolving to satisfy the needs of those they serve today guarantees your legacy.  How you do what you do determines who you become and how you will be remembered.

Subscribe RSS Feed

In The News Subscribe to RSS Feed 
 > Getting Better at Getting Better  
 > The Retail Service Quality Index  
 > Southwest Airlines' "bags fly free" stra...  
 > The Customer is Always Right  
 More >>  
How you do... What you doŽ  

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

  ©Copyright 2008. REL Communications. All Rights Reserved.  
home | service excellence | the book | consulting | in the news | lectures | testimonials | about | contact | privacy policy | careers