REL Communications
Home Page
Service Excellence
How You Do What You Do, By Bob Livingston
Consulting
Lectures
In The News
Testimonials
About
Contact Us


 

Take a Hands-On Approach to Helping Customers Save
Dec 20, 2008

Elliot Zwiebach in Supermarket News reports on how Stop and Shop is addressing the problem of rising food prices. Read Full Article They set up a series of  "affordable food summits" hosted by company executives, local legislatures economists and community leaders.  These meetings are designed to communicate with their customers about a very serious problem that affects everyone.  Ignoring the problem and hope it goes away is not the proper action.  Placing blame helps no one. 

Pro-actively communicating with your customers and clients about an issue, a concern or a problem clearly demonstrates understanding and empathy and reinforces that you care about those you serve.


Subscribe RSS Feed

    
In The News Subscribe to RSS Feed 
 > Getting Better at Getting Better  
 > The Retail Service Quality Index  
 > Southwest Airlines' "bags fly free" stra...  
 > The Customer is Always Right  
 More >>  
     
How you do... What you doŽ  
 

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

 
  ©Copyright 2008. REL Communications. All Rights Reserved.  
home | service excellence | the book | consulting | in the news | lectures | testimonials | about | contact | privacy policy | careers