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When Service Means Survival
Feb 25, 2009

Jena McGregor of BusinessWeek once again presents her ldirectory of Cus tomer Service Champions .  While the listing has some newcomers many of the returning Champions continue their claim to this title by how they do what they do.  With few exceptions, one's review of the recognized companies, produces  a certain  "head nodding" agreement based upon your personal or anecdotal experience with those companies. 

Fortune Magazine's Most Admired companies issue, their ranking of the Best Places to work in America and Fast Company's most innovative ranking contains many of these same companies.  These third party validations are external and internal  salutes to  excellent companies who serve as examples to everyone of why they should change and adopt a "recognized by all" service excellence strategy.  Apple, Amazon, Ritz Carlton , Nordstrom, Marriott, Lexus are continual honorees on most rosters.  Amazon has really jettisoned themselves up these lists of late. 

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How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

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