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Jan 1, 2010 Getting Better at Getting Better
Dec 31, 2009 The Retail Service Quality Index
Dec 30, 2009 Southwest Airlines' "bags fly free" strategy pays off
Dec 30, 2009 The Customer is Always Right
Dec 10, 2009 Customer Service is Getting Worse
Nov 1, 2009 Online Retailers Turn Up Service to Capture More Holiday Sales
Oct 29, 2009 Most Online Shoppers Want Live Customer Service
Oct 18, 2009 DirecTV Screws Up
Oct 12, 2009 Read about Health Mart
Oct 10, 2009 Pharmacy Customer Satsfaction and Healthcare Reform
Oct 5, 2009 Manufacturers find success with customer stories
Oct 4, 2009 Wegmans and Target Tops in Pharmacy
Oct 1, 2009 GM and Penske Fail to Close the Deal
Sep 28, 2009 The Great Trust Offensive
Sep 21, 2009 Detroit's Mr. Fix-It Takes on Saturn
Sep 21, 2009 Clothing for Sale, A potential customer yearns to hear the words, May I help you?
Sep 7, 2009 Google #1 in Internet Portal Customer Satisfaction
Aug 28, 2009 Kraft CEO Talks About Success
Aug 20, 2009 Building Consumer Experience Value Using the Power of Metaphors
Aug 12, 2009 The Value of Real-Time Customer Care
Aug 10, 2009 JetBlue Revamps Its Loyalty Program
Aug 5, 2009 Hotel Guests Happier This Year Than Last
Aug 4, 2009 Paint the Town With Brad Paisley
Jul 28, 2009 What Was Old Is New Again
Jul 24, 2009 Nordstrom Opens Its First Manhattan Store
Jul 23, 2009 David Ogiilvy's Best Advice for Business
Jul 23, 2009 The Customer Counts Says Amazon/Zappos
Jul 18, 2009 Last Man Standing
Jul 9, 2009 Accenture Profile as a Great Service company
Jul 9, 2009 Getting to WOW: Connsumers Describe What Makes a Great Shopping Experience

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How you do... What you doŽ  
 

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

 
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